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Complaints Procedure
Who can make a complaint?
Any person, including members of the public, may make a complaint to The Whitby High School about any provision of facilities or services that we provide. Unless complaints are dealt with under separate statutory procedures (such as appeals relating to exclusions or admissions), we will use this complaints procedure.
The difference between a concern and a complaint
How to raise a concern or complaint
Concerns can be raised with any member of staff. If the concern remains unresolved, the next step is to make a formal complaint.
Complaints against school staff (except the Headteacher) should be made in the first instance, to Mrs G. Fraser (the Headteacher) via the school office. Please mark them as private and confidential.
Complaints that involve or are about the headteacher should be addressed to the Chair of Governors, via the school office. Please mark them as private and confidential.
Complaints about the Chair of Governors, any individual governor or the whole governing body should be addressed to the Clerk to the Governing Body via the school office. Please mark them as private and confidential.
For ease of use, a template complaint form is included at the end of this procedure. If you require help in completing the form, please contact the school office. You can also ask third party organisations like the Citizens Advice to help you.